Privacy Policy

Last Updated: 15 August 2026

This policy explains what information ScaleQuix collects through this website and in the course of providing our services, how that information is used, who it may be shared with, and the choices available to you.

1. Scope of This Policy

This policy applies to the ScaleQuix website at scalequix.com, to enquiries made through it, and to information we handle while providing services to our clients. In this policy, "ScaleQuix", "we", and "us" refer to the business operated by Hatim Tinwala from Mhow, Indore, Madhya Pradesh, India.

It should be read alongside our Terms of Service and Refund & Cancellation Policy.

2. Information We Collect

Information you provide

We collect information you give us directly, including when you submit a contact or enquiry form, request a proposal, book a consultation, enrol in a course, or make a payment. This typically includes:

Name and business name
Email address and phone number
Website address and details about your business
The content of your message or enquiry
Billing details required to raise an invoice

We also collect information shared with us by email, phone, or WhatsApp during an enquiry or an ongoing engagement.

Information collected automatically

When you visit this website, certain technical information is recorded automatically, including your IP address, browser type and version, device type, operating system, referring page, pages viewed, and time spent on the site.

Client project information

While delivering services, we may receive access to your business accounts, content, brand materials, performance data, and similar information. This is covered in Section 8.

3. How We Use Your Information

We use the information we collect to:

Respond to enquiries and provide requested information or proposals
Deliver, manage, and support the services you have engaged us for
Issue invoices, process payments, and maintain financial records
Communicate about projects, schedules, approvals, and reporting
Operate, maintain, secure, and improve this website
Understand how visitors use the site so we can improve its content and structure
Meet legal, tax, and record-keeping obligations

We do not sell your personal information, and we do not share it with third parties for their own independent marketing purposes.

4. Cookies and Similar Technologies

This website uses cookies — small files stored on your device — along with similar technologies such as pixels and local storage.

These generally fall into three categories:

Essential cookies, which are required for the site to function, including security and basic preferences
Performance and analytics cookies, which help us understand how the site is used
Advertising cookies, which may be set by advertising platforms to measure campaign performance

You can control or delete cookies through your browser settings, and most browsers allow you to block them entirely. Blocking certain cookies may affect how parts of the site work.

5. Analytics

We use analytics services, including Google Analytics, to understand how visitors find and use this website. These services collect information such as pages visited, session duration, approximate location, traffic source, and device type.

This information is used in aggregate to improve the site. It is processed by the analytics provider under its own privacy terms, and we do not use it to identify individual visitors.

6. Advertising and Marketing Platforms

We may run advertising campaigns on platforms such as Google Ads and Meta, and may use their measurement tools on this website to understand which campaigns lead to enquiries.

These tools may set cookies or record events when you visit or interact with the site. The platforms process this data under their own privacy policies, and you can usually adjust ad personalisation through your account settings on those platforms.

8. Client Account Access and Data

Delivering our services often requires access to client-owned accounts — websites, hosting, advertising accounts, analytics, and social profiles.

This access is used solely to perform the agreed work. Credentials and access are handled confidentially in line with our Terms of Service, and access is removed or returned on request at the end of an engagement.

Where a client's own systems collect personal data from their customers, the client remains responsible for that data and for their own privacy obligations.

9. Payment Information

Online payments are processed through Razorpay. Card numbers, CVV codes, UPI PINs, and banking credentials are entered directly into Razorpay's systems and are not collected or stored by ScaleQuix.

We retain transaction records such as payment references, amounts, dates, and invoice details for accounting and compliance purposes.

Please note: ScaleQuix will never ask you to share passwords, full card numbers, CVV codes, OTPs, or net-banking credentials by email, phone, or message.

10. Data Security

We take reasonable technical and organisational measures to protect information from unauthorised access, loss, or misuse. These include encrypted connections, access controls, limiting access to those who need it, and using reputable service providers.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a security incident materially affects your information, we will take appropriate steps to address it and notify affected parties where required.

11. Data Retention

We keep personal information only for as long as it is needed for the purpose it was collected.

Enquiry information is generally retained while the enquiry is active and for a reasonable period afterwards. Client project records and financial records are retained for longer where required for accounting, tax, or legal purposes. Analytics data is retained according to the settings of the analytics platform.

When information is no longer required, it is deleted or anonymised.

12. Your Rights and Choices

Subject to applicable law, you may ask us to:

Confirm what personal information we hold about you
Provide a copy of that information
Correct information that is inaccurate or incomplete
Delete information we no longer have a legitimate reason to keep
Stop sending you promotional communications

To make a request, email info@scalequix.com. We may need to verify your identity before acting, and we will respond within a reasonable period. Some information may need to be retained where we have a legal or contractual obligation to keep it.

13. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children.

If you believe a child has provided information to us, please contact us and we will take appropriate steps to remove it.

14. Links to Other Websites

This website may link to third-party websites and platforms. Those sites operate under their own privacy policies, and we are not responsible for their content or data practices.

15. Changes to This Policy

We may update this policy to reflect changes in our services, tools, or legal requirements. The current version is always published on this page, with the revision date shown at the top.

Where changes are significant, we will take reasonable steps to make them clear. We encourage you to review this page from time to time.