Terms of Service
These Terms of Service set out the basis on which ScaleQuix provides its services and on which this website may be used. Please read them alongside any proposal, quotation, invoice, or service agreement that applies to your engagement.
1. Agreement to These Terms
These Terms apply when you use the ScaleQuix website, request a proposal, engage our services, or make a payment to us. In these Terms, "ScaleQuix", "we", and "us" refer to the business operated by Hatim Tinwala from Mhow, Indore, Madhya Pradesh, India. "You" and "client" refer to the individual or organisation using our website or services.
By engaging our services or making a payment, you confirm that you accept these Terms and that you have authority to accept them on behalf of the business you represent.
Where a signed or accepted service agreement, proposal, or Statement of Work (SOW) exists, that document governs the matters it specifically addresses. These Terms continue to apply to everything it does not cover.
2. Our Services
ScaleQuix provides digital marketing and related services, which may include search engine optimisation, Google Ads and paid media management, Meta Ads, social media services, content, website design and development, branding and creative work, video editing, and training or consulting.
The specific services included in your engagement are those described in your proposal, quotation, invoice, or agreement. Services not expressly listed are outside the agreed scope.
We may adjust our methods, tools, or internal processes over time, provided the agreed deliverables and outcomes described in your engagement documents are not reduced.
3. Proposals, Quotations and Scope of Work
Proposals and quotations are valid for the period stated within them and are based on the requirements shared with us at the time of preparation.
If requirements change materially after work has begun — additional pages, extra campaigns, new deliverables, expanded platforms, or repeated revisions beyond those agreed — this is treated as a change of scope. Additional work is quoted separately and begins only once approved in writing.
Revisions
Where a proposal specifies a number of revision rounds, those apply to the deliverable as originally briefed. Revisions arising from a change in direction after approval are handled as new work.
4. Payments and Invoicing
Fees, payment schedules, and billing cycles are set out in the applicable proposal, invoice, or agreement. Online payments made through this website are processed through Razorpay.
Unless stated otherwise, work commences after the agreed advance or first instalment is received, and monthly services are billed in advance of the service period.
Taxes apply as required by law and are shown on the invoice. Where an invoice remains unpaid beyond its due date, we may pause work on the engagement after giving notice, and delivery timelines may shift accordingly.
Advertising budgets paid to platforms such as Google or Meta are separate from our service fees and are governed by those platforms' own terms.
5. Client Responsibilities
Our work depends on timely input from you. To allow us to deliver as agreed, you are responsible for:
- Providing accurate business information, brand assets, and content required for the work
- Granting and maintaining necessary access to websites, hosting, domains, advertising accounts, analytics, and social profiles
- Reviewing and approving deliverables within reasonable timeframes
- Ensuring you hold the rights to any content, images, logos, or materials you supply to us
- Ensuring your products, services, claims, and offers comply with applicable laws and platform policies
- Maintaining the security of your own accounts and credentials
You remain responsible for the accuracy and legality of information you supply, and for final approval of anything published on your behalf.
6. Timelines and Delays
Timelines shared in proposals are estimates based on prompt client feedback and uninterrupted access to required accounts and materials.
Delays in approvals, content, access, or payment will extend delivery dates proportionately. Where an engagement is stalled for an extended period due to pending client input, we may reschedule the work to a later availability window.
7. Intellectual Property
Client materials
You retain ownership of all brand assets, content, trademarks, and materials you provide to us. You grant us permission to use them solely for delivering the agreed services.
Deliverables
On full payment of the relevant fees, ownership of the final deliverables created specifically for you — such as approved designs, website builds, written content, and creative assets — transfers to you, unless the applicable agreement states otherwise.
Our methods and tools
We retain ownership of our internal frameworks, templates, processes, code libraries, documentation, and know-how used to produce the work. Nothing in these Terms transfers ownership of these to you.
Third-party assets
Stock media, fonts, themes, plugins, and licensed software remain subject to their own licences, which are passed to you on the terms permitted by the licensor.
Portfolio use
We may reference completed work and your brand name in our portfolio, case studies, or marketing materials. If you prefer not to be featured, tell us in writing and we will honour that.
8. Confidentiality
Both parties will keep confidential any non-public business information, strategies, data, pricing, or credentials shared during the engagement, and will use them only for the purposes of the engagement.
This does not apply to information that is already public, independently known, or required to be disclosed by law or by a competent authority.
Personal data handled during the engagement is dealt with in accordance with our Privacy Policy.
9. Third-Party Tools, Platforms and Services
Delivering our services often involves third parties — Google, Meta, hosting and domain providers, analytics and SEO tools, payment gateways, plugins, and similar services.
These platforms are controlled by their own operators and are governed by their own terms, policies, pricing, and approval processes. We do not control their decisions, availability, algorithm changes, account reviews, ad disapprovals, or outages.
We are not liable for losses arising from third-party actions or failures, though we will make reasonable efforts to resolve issues or propose alternatives when they occur.
10. Results and Performance
We commit to delivering the agreed scope of work to a professional standard. We do not guarantee specific rankings, traffic volumes, lead numbers, conversion rates, or revenue figures.
Marketing outcomes depend on factors including competition, market conditions, budget, seasonality, platform changes, and your own pricing, offer, and sales follow-up. Any projections shared are informed estimates, not promises.
11. Warranties and Disclaimers
We warrant that services will be performed with reasonable skill, care, and professional competence, by people qualified to do the work.
Beyond this, services and website content are provided on an "as is" basis. We do not warrant that this website will be uninterrupted or error-free, or that information published on it is suitable for your specific circumstances.
Content on this website is general information, not professional, legal, financial, or tax advice.
12. Limitation of Liability
To the extent permitted by law, ScaleQuix is not liable for indirect or consequential losses, including loss of profit, revenue, business opportunity, goodwill, or data arising from the use of our services or this website.
Where liability is established, our total liability in connection with an engagement will not exceed the fees actually paid by you to ScaleQuix for the specific service giving rise to the claim.
Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud or wilful misconduct.
13. Refunds and Cancellations
Cancellation and refund matters are governed by our Refund & Cancellation Policy, which forms part of these Terms.
Where a proposal or agreement contains specific cancellation or refund provisions, those provisions apply to the matters they cover.
14. Termination
Either party may end an engagement in accordance with the notice terms in the applicable agreement, or by giving reasonable written notice where no notice period is specified.
We may suspend or end an engagement where invoices remain unpaid after notice, where required access or input is withheld for an extended period, or where the work would require us to breach a law or a platform policy.
On termination, fees for work completed up to that point remain payable, and non-recoverable third-party costs already incurred remain your responsibility. We will hand over completed deliverables for which payment has been received, and will return or remove account access on request.
Clauses relating to intellectual property, confidentiality, and limitation of liability continue to apply after termination.
15. Force Majeure
Neither party is responsible for delays or failures caused by events beyond reasonable control, including natural disasters, government restrictions, major network or power failures, payment gateway outages, and third-party platform failures.
Where such an event affects delivery, we will seek a practical solution — rescheduling, extending the service period, or adjusting the plan — in consultation with you.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, operations, or legal requirements. The current version is always published on this page, with the revision date shown at the top.
The version applicable to an existing engagement may be the version in effect when that engagement began, subject to applicable law and to the terms of any agreement between us.
17. Governing Law
These Terms are intended to operate in accordance with the applicable laws of India.
Where a specific service agreement between ScaleQuix and a client contains provisions on governing law or dispute resolution, those provisions apply to the matters covered by that agreement.
We ask that any concern be raised with us directly in the first instance at info@scalequix.com, so that it can be reviewed and resolved amicably wherever possible. Nothing in these Terms limits any right you may have under applicable law.
18. Contact Information
For any question about these Terms or an existing engagement, please contact us using the details below.
- Business
- ScaleQuix
- Founder
- Hatim Tinwala
- Phone
- +91 92038 46073
- WhatsApp Us
- info@scalequix.com
- Address
- 580, M.G. Road,
Mhow, Indore, Madhya Pradesh 453441, India - Business Hours
- Monday – Saturday · 10:00 AM – 6:00 PM
- Payment Gateway
- Razorpay
